Lone Star Belle LLC – Returns Policy

Here’s our complete policy to help you navigate any issues:

Our No Returns Policy Explained?

At Lone Star Belle, we take pride in offering high-quality, carefully crafted products made with love and attention to detail. Due to the nature of our items—supplements and cosmetics—we maintain a strict no returns policy to ensure your health and safety. Here’s why:

• Product Integrity: Once a product leaves our shelves, we cannot guarantee its integrity or purity. For your protection, we do not accept returns as we can’t be sure products haven’t been tampered with or mishandled.
• Health Regulations: Returning products could compromise health standards. We are committed to ensuring everything you receive is fresh and untainted.
• Resale Concerns: Returning supplements or cosmetics may compromise quality, and we do not risk reselling returned items to protect your well-being.

What to Do If There’s an Issue?

We understand that issues can happen. Here’s how we handle them:

• Damaged Items:
  • Email us with photos of the damaged item and packaging within 24 hours of delivery. We will attempt to file a claim with the postal service on your behalf, if eligible.
• Wrong Item Sent: If we mistakenly sent you the wrong product, please contact us within 24 hours of delivery so we can resolve it promptly.

❌ Order Cancellation Policy

We understand that plans can change, but once an order is placed, it’s sent immediately to our shipping partners, making cancellations impossible. Here’s what you need to know:

• Immediate Processing: Orders are processed instantly to ensure quick delivery. Canceling at this stage is not possible, as pulling an order incurs significant fees.
• Commitment to Your Purchase: As an adult who placed an order, we trust you’re committed to your decision. Please take a moment to be sure before placing your order.

Lone Star Belle LLC – At Fault Refund Policy

We stand by the quality of our creations, but if we fall short, we’ll make it right:

• Defective or Faulty Items: If you receive a faulty product, notify us within 4 days of delivery. If it’s our oversight, we will provide a refund or replacement.
• Wrong Product Sent: If we sent the wrong item, let us know within 24 hours of delivery.

Items Not Eligible for Refunds:

• Personal preferences (scent, taste, texture, etc.)
• Sale or discounted items

Rejection of Delivered Orders Policy

1. Rejected Orders: Orders refused upon delivery are not eligible for returns. A restock fee will apply, and any remaining balance will be issued as store credit.
2. Unauthorized Returns: Items sent back without authorization may arrive damaged. In such cases, we reserve the right to refuse store credit.

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❓ Questions or Concerns?

If you still have questions that weren’t answered here, please reach out to us at [email protected].  As a small, family-run business, we kindly ask for your patience. We will respond within 1-3 business days, so please avoid sending multiple emails, as it can slow down our response time.

Thank you for supporting Lone Star Belle and being part of our herbal wellness journey. Your trust means the world to us!

With heartfelt gratitude,
Lone Star Belle Team